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  Need To Know Info

  72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate. If cancelling due to COVID-19, Hotel requires confirmation of a positive COVID-19 test sent directly to the hotel by 5pm the day of arrival, at the latest. Traveler name must match ID at time of check-in. No refunds will be processed by Groupon after check-in. Must be 18+ to check in and stay. Credit card required at check-in. Must present valid US or Canadian ID at check-in. All prices and charges listed in US Dollars. Purchases are in US Dollars. Foreign exchange fee may apply. Airfare not included. Rates may vary by date and are subject to availability. Dates cannot be changed once booked; valid only for night(s) purchased. An official Environmental Tax of $4 USD maximum, per night, will be charged in our hotels located in Solidaridad, Quintana Roo (Playa del Carmen). Final price at checkout may include an additional Groupon service fee, which Groupon retains as compensation for facilitating your reservation; this fee will not exceed 6% of the nightly cost of the reservation. Total price is inclusive of all taxes and fees.

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